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Returns & Refund Policy

  • We perform thorough quality control checks on all products before dispatch. However, in the rare event that you receive an incorrect or damaged item, rest assured…we’re here to help.
  • In extreme cases of damaged product delivery (broken, leakage, missing items or incorrect products) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy provided the issue is reported within 24 hours. An unopened and original condition product and a mandatory unboxing video is required to process claims of missing/broken/leakage items or incorrect products. To start, contact or email us with your order number & photos as proof. Customers are responsible for return shipping costs unless the damage occurred during delivery.
  • If the package appears tampered with or visibly damaged upon delivery, please refuse to accept it from the delivery partner and report it immediately.
  • Contact the customer care team on +91 7878715091 or email at support@celeberry.co.in if the order is marked as delivered and is not received by the customer, within 2 days of the product being marked delivered. No refunds shall be made post this period.
  • Any cash on delivery refunds shall be initiated to the bank account provided by the customer & a claim of refund should be made within 24 hours of order delivery with the details.
  • For failed online transactions, refunds are automatically processed to the source account in 7 working days.
  • If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance.
  • Our products contain active natural extracts & ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.

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